Refund policy

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following: 

(1) Items must be sent in the same condition as you receive. Return shipping is the responsibility of the customer unless the product is defective or damaged, in which case a return label will be provided.

(2) Email us at info@DillyDallyGo.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

PLEASE NOTE: Some products, such as electronics, have a 14 day money back guarantee. It is best to contact us to be sure.

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

Do not send your purchase back to the address from which it came.  

Returns/Exchanges (General)

**We do not accept returns on POD (Print on demand) products.

If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to info@DillyDallyGo.com We cannot accept returns of medical/health related items.

Returns/Exchanges POD (Print on Demand) products

**We do not accept returns on POD (Print on demand) products. POD products include but are not limited to jewelry with card, t-shirts, mugs, etc.).

We review all refund requests, orders may be received not up to standard which can rarely happen, as we make hand customize and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake at no extra charge.

As all items are made to order and many of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of Dilly Dally Go. However, in extreme cases like credit card fraud, multiple remakes*, or an issue in the fault of Dilly Dally Go; Your order would be eligible for a replacement.

*Remakes

If there are problems with an order, we can offer remakes under certain circumstances at our discretion.

All orders with Dilly Dally Go store must have Package Protection to claim a remake for items marked as delivered but reported missing. 

If the order falls under the following, you may request a remake:

  • The item itself, an attachment, or the box arrived damaged or shouldn't have passed QA.
    We will only resend the damaged parts of the order.
    For example, if a chain or box is damaged, we would resend the chain or box on its own.
  • The artwork received is incorrect, or the wrong item was received.
    If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
  • The item has been stuck in transit for an unreasonable amount of time.
    "Unreasonable" depends on the circumstances and requires investigation. For example; some countries take longer to process packages at customs, and waiting for multiple weeks can be common during busy periods.

 

Additional Remake terms.

Terms apply to remakes, they are: 

Damaged or poor QA:

  • Item must show as delivered.
  • Latest claim time is 30 days after delivery for US orders, and 60 days for orders traveling outside the US.

Tarnished products:

  • Sellers should ensure care instructions for products are clearly displayed on their store, remakes for tarnished products may be denied if no care instructions are present and clear. 

Lost or stuck in transit:

  • Orders that have had no movement 30 days (15 days if within the EU) from the date shipped, can be reviewed for a possible approval for a one time remake, by the discretion of Management.
  • Items in customs and showing as in clearance still need more time before deeming lost as customs can take a while in some countries.

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it.  You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation for POD (Print on demand)

All of our products are printed on demand, especially for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 8 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.


For inquiries and any other concerns, you may contact us through the following channels:

Email :info@DillyDallyGo.com